Shipping Policy

Shipping Policy – Shop Trove

At Shop Trove, we are committed to providing our customers with a smooth and hassle-free shopping experience. As part of our dedication to customer satisfaction, we offer a comprehensive and transparent shipping policy to ensure you know exactly what to expect when you order from us.

We partner with trusted suppliers through HHC Drop Shipping, allowing us to provide you with a wide selection of high-quality products at competitive prices. All orders are processed and shipped from within Pakistan, and we offer Cash on Delivery (COD) as the exclusive payment method for your convenience and peace of mind.

Below are the details of our shipping policy:

1. Order Processing Time

At Shop Trove, we strive to process and dispatch your order as quickly as possible. Once you place your order, we aim to process it within 1-3 business days. During this time, we verify your order details, prepare your items for shipment, and ensure everything is ready for delivery.

Please note that processing times may vary during peak seasons, special promotions, or due to unforeseen circumstances. In case of any delay, we will notify you via email or phone.

2. Shipping Method and Delivery

We handle the shipping of all orders through trusted local delivery partners to ensure timely and secure delivery. The following are key details regarding our shipping:

  • Shipping Origin: All orders are shipped from Pakistan.
  • Delivery Time: The typical delivery time for orders within Pakistan is between 3 to 7 business days, depending on the destination. Rural or remote areas may take a bit longer to process and deliver.
  • Shipping Fee: At Shop Trove, we offer free standard shipping on all orders, ensuring there are no hidden costs. The price you see during checkout is the price you pay.

3. Cash on Delivery (COD) Payment Option

To make your shopping experience as convenient and secure as possible, Cash on Delivery (COD) is the only payment method available for all orders placed on Shop Trove. This means you can pay for your order only when it arrives at your doorstep.

Once the delivery is made, you can pay the delivery personnel the total amount due in cash. This offers peace of mind, as you can inspect your order before making payment.

4. Delivery Areas

We are proud to serve customers throughout Pakistan. Whether you're located in major cities or more remote areas, Shop Trove ensures that your order will be delivered directly to your doorstep.

Here is an overview of the areas we serve:

  • Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Multan, Faisalabad, Sialkot, and more.
  • Remote Areas: We also deliver to smaller towns, suburbs, and rural locations within Pakistan, but please be aware that delivery times may vary depending on the area.

5. Order Tracking

Once your order has been dispatched, you will receive an email or SMS with your tracking number. You can use this tracking number to monitor the progress of your delivery through our shipping partner’s online tracking system.

If you have any trouble tracking your order or require additional information, our customer support team is available to assist you.

6. Shipping Delays

While we do our best to ensure timely deliveries, certain factors may cause delays in the shipping process. These factors include:

  • Weather conditions that affect transport routes.
  • Public holidays or national events that may affect courier services.
  • Increased order volume during peak shopping seasons.

If a delay occurs, we will notify you as soon as possible and do our best to expedite the shipping process.

7. Damaged or Incorrect Items

We take the utmost care in packaging and handling your orders to ensure they arrive in perfect condition. However, if you receive a damaged or incorrect item, please contact our customer support team immediately, and we will assist you with returns or exchanges.

To ensure quick resolution, please provide us with the following details:

  • A clear photo of the damaged or incorrect product.
  • Your order number.
  • A brief description of the issue.

Our team will investigate the matter and provide you with a suitable solution, such as a replacement or refund (subject to availability and terms).

8. Refused or Unclaimed Orders

If for any reason you are unavailable to receive your order at the time of delivery, please inform us or the delivery partner in advance to avoid any complications. If an order is refused or unclaimed, it may result in a re-shipping fee or cancellation, depending on the circumstances.

9. Address Accuracy

Please ensure that the address you provide during checkout is correct and complete, including any apartment or unit numbers, landmarks, and contact details. Any errors in the address may result in delays, additional shipping charges, or even failed deliveries.

If there is a need to correct your shipping information, please contact our customer support team as soon as possible after placing your order.

10. Customer Support

At Shop Trove, we are always here to help. If you have any questions or concerns about your order, shipping process, or anything else, please don’t hesitate to reach out to our customer support team. We are available via:

  • Email: info@theshoptrove.com
  • Phone: +92 370 8675679
  • Live Chat: Available on our website

Our team will respond promptly to assist you with any inquiries.

11. Changes to the Shipping Policy

Shop Trove reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the new policy will take effect as soon as it is published. We encourage you to review this policy periodically for any updates.

Thank you for choosing Shop Trove. We are committed to providing you with a reliable and satisfying shopping experience, ensuring your orders reach you swiftly, securely, and with the highest level of customer service.

Your satisfaction is our priority, and we look forward to serving you!