Terms and Conditions

Terms and Conditions – Shop Trove

Welcome to Shop Trove! These Terms and Conditions outline the rules and regulations for the use of our website and services. By using our website and placing an order with us, you agree to be bound by these terms. Please read them carefully to understand your rights and responsibilities when shopping with us.

At Shop Trove, we are committed to providing high-quality products and a seamless shopping experience for our customers. We operate in partnership with HHC Drop Shipping, allowing us to offer a broad selection of top-tier products to customers in Pakistan. All orders are processed and shipped from Pakistan, and we offer Cash on Delivery (COD) as the only available payment method.

1. General Terms

  • These Terms and Conditions govern your access to and use of our website (www.shoptrove.com) and the services provided by Shop Trove.
  • By accessing our website or making a purchase, you agree to comply with and be bound by these terms, as well as any future modifications to them. If you disagree with any part of these terms, you should refrain from using our services.
  • We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website.

2. Order Process

  • Placing an Order: When you place an order on Shop Trove, you are making an offer to purchase the products listed in your cart. All orders are subject to acceptance by Shop Trove. We reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, or fraud detection.

  • Order Confirmation: Once you place an order, you will receive an email or SMS confirming that your order has been received. This is not an acceptance of your order but an acknowledgment of its receipt. We will send you a subsequent email or SMS when your order has been processed and dispatched for delivery.

  • Order Cancellation: You may cancel your order before it is processed and shipped. Once your order is shipped, cancellations will no longer be possible, but you may refuse the delivery at the time of arrival.

3. Payment and Billing

  • Cash on Delivery (COD): We offer Cash on Delivery (COD) as the exclusive payment option for all orders. This means you can pay for your order in cash at the time of delivery.

  • Payment Process: When placing an order, you agree to pay the total price specified on your order confirmation, including any applicable shipping charges. Payment will be made to the delivery agent upon receipt of the goods. Failure to pay upon delivery may result in the cancellation of the order and return of the product to us.

  • Currency: All transactions on Shop Trove are processed in Pakistani Rupees (PKR).

4. Shipping and Delivery

  • Shipping Process: All orders are shipped from Pakistan using reliable local delivery partners. We aim to process and ship orders within 1-3 business days, and the expected delivery time is 3-7 business days within Pakistan, depending on the location.

  • Shipping Charges: We offer free shipping on all orders, and there are no hidden charges. The total price shown during checkout is the amount you will be required to pay.

  • Delivery Area: We deliver to all major cities and towns across Pakistan. Delivery times may vary depending on the region, with rural areas potentially taking longer.

  • Tracking: After your order is dispatched, you will receive tracking information to monitor the progress of your delivery. Please contact our customer service team if you encounter any issues or need assistance with tracking your order.

5. Returns and Exchanges

  • Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances. To process your claim, we require clear images of the damaged or incorrect items along with your order details.

  • Returns: We accept returns for products that are unused, unopened, and in their original packaging. The return request must be made within 7 days of receiving the product. Please contact us for return instructions. All return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., damaged goods, incorrect item).

  • Exchanges: We offer exchanges for products that are defective or incorrect. If you wish to exchange an item, please contact our customer service team to arrange the exchange process.

6. Product Availability and Pricing

  • Product Availability: All products are subject to availability. If an item is out of stock, we will notify you and either offer an alternative product or issue a refund if necessary.

  • Pricing: We make every effort to ensure the accuracy of the prices displayed on our website. However, in the event of a pricing error, we reserve the right to cancel orders and provide a full refund. Prices may also be updated periodically, and these changes will be reflected on our website.

7. Customer Responsibilities

By placing an order with Shop Trove, you agree to the following:

  • Accurate Information: You must provide accurate and complete information when placing an order, including your name, address, and contact details. Failure to provide accurate information may result in delays or non-delivery of your order.

  • Acceptance of Delivery: You are responsible for accepting delivery of the order at the provided address. If you are unavailable to receive the package, you must inform the courier or our customer service team in advance.

  • Payment upon Delivery: You agree to make payment in cash at the time of delivery. Failure to do so may result in cancellation of the order.

8. Intellectual Property

All content, materials, logos, images, and designs on Shop Trove's website are the property of Shop Trove or its suppliers and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content without prior written consent from Shop Trove.

9. Limitation of Liability

  • Disclaimer of Warranties: All products and services provided by Shop Trove are provided “as is” without any warranties, express or implied. We make no representations or warranties regarding the quality, accuracy, or reliability of any product or service.

  • Limitation of Liability: Shop Trove’s liability for any damages arising from your use of the website or services shall be limited to the total value of the purchase made by you. We will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be resolved through binding arbitration in Pakistan, and you consent to the jurisdiction of the courts in Pakistan for such disputes.

12. Contact Us

If you have any questions, concerns, or require further clarification regarding our Terms and Conditions, please feel free to contact us:

  • Email: info@theshoptrove.com
  • Phone: +92 370 8675679
  • Address: Office no R-14, Maria Homes, 14/B Shadman Town, Karachi

Thank you for choosing Shop Trove. We look forward to providing you with an exceptional shopping experience!